FAQ's

💻 Did you know? Phishing emails are one of the most common ways attackers try to steal passwords, financial information, and account access.

🛡️ Did you know? Properly destroying sensitive documents can help reduce the risk of identity theft and fraud.

🔧 Did you know? Routine PC maintenance can help improve performance, reduce unnecessary startup programs, and catch problems before they become more serious.

📧 Did you know? Free online tools can help check suspicious websites, links, files, and email activity, but many people do not know these resources exist.

🔧 Did you know? Keeping Windows, software, security tools, and system settings properly maintained can help your computer stay secure, reliable, and useful for longer.

💠 Q: How often should I tune up my computer?
A: There is no single schedule that works for everyone. For most home users, having the system checked every few months or whenever performance problems appear is a good approach. Heavier users and small businesses may benefit from more frequent maintenance.

💠 Q: Can you check my emails or files for phishing or other suspicious activity?
A: Yes. NEXLOX can review suspicious emails and files for common warning signs, including spoofed senders, suspicious links, unusual attachments, and other indicators that may suggest a scam or security threat.

💠 Q: How does remote service work?
A: Most NEXLOX services are provided remotely by appointment using NEXLOX Remote, our private, self-hosted remote support system. You will receive setup instructions when your service is scheduled.

💠 Q: Do you offer local in-person service?
A: Yes. Local in-person service is available by arrangement when physical access to the device is required or when remote service is not practical. Services such as Physical Device Cleaning and Shred & Protect require in-person service.

💠 Q: What kinds of items can you shred?
A: Shred & Protect can handle paper documents, credit cards, CDs, DVDs, and documents containing staples or paper clips, subject to the limits of the selected service.

💠 Q: Are the tools and methods you use safe for my computer?
A: NEXLOX uses trusted tools and established IT and security practices. Before making significant changes, we review the system and service requested so the work can be performed as safely and appropriately as possible.

💠 Q: Can I request service outside your listed business hours?
A: Yes. Listed business hours reflect when NEXLOX is generally available for calls, messages, consultations, and scheduling. Service appointments are arranged separately based on availability and may be scheduled outside those hours when agreed upon in advance.